1. Definitions:
1.1 In these Terms and Conditions:

"Agreement" refers to these terms and conditions.
"Business Day" aligns with the definition of "working day" in section 13 of the Legislation Act 2019.
"Force Majeure" encompasses any event beyond the control of the parties.
"Hirer" designates the individual leasing the Product, encompassing You, Your, the Hirer’s contractors, employees, agents, associates, permitted assigns, or successors.
"Owner" denotes Olive Linen Limited.
"Product" encompasses premium linen and associated products supplied by the Owner.
1.2 Agreement Acceptance:
1.2 When engaging Olive Linen’s services, you implicitly agree to adhere to these terms.
1.3 Olive Linen reserves the right to modify these terms, with any alterations duly communicated through our website.

2. Hire Period:
2.1 The standard rental duration is set at 7 days.
2.2 Partial rental periods are strictly prohibited.
2.3 Late returns may incur additional charges.

3. Placing an Order:
3.1 The confirmation of product availability is a prerequisite for order processing.
3.2 Modifications to orders necessitate confirmation and may demand an additional deposit.

4. Charges and Deposit:
4.1 Settlement of rental fees, damages, insurance excess, and other charges is required as per the invoice.
4.2 Cleaning charges are incorporated into the overall costs.
4.3 A non-refundable 50% deposit is mandatory within 7 days, with the balance due one month before shipping.
4.4 Late payments may attract penalty interest, and Olive Linen reserves the right to reverse discounts for delayed payments.

5. Product:
5.1 Thoroughly inspect the product upon receipt for defects or damage.
5.2 Immediate notification to Olive Linen is essential for any identified issues.
5.3 Recognize that some imperfections may exist in the linen.
5.4 Product substitution may be necessitated if deemed necessary.
5.5 The product must be used as intended; any resultant damage is the responsibility of the Hirer.
5.6 Olive Linen disclaims responsibility for delivery delays or accidents.

6. Return of Product:
6.1 Late returns may result in additional charges.
6.2 Invoices for additional cleaning and repair costs due to damages will be issued.
6.3 Lost or irreparably damaged items will be invoiced at their full retail value.

7. Ownership:
7.1 Ownership of the product remains with Olive Linen.
7.2 Olive Linen reserves the right to recover the product at its discretion.
7.3 The Hirer must not permit any encumbrances on the product.

8. Cancellation Policy:
8.1 Cancellation is permissible at any time, with the stipulation that the deposit is non-refundable.
8.2 Alterations are contingent upon confirmation and may require an additional deposit.
8.3 Cancellation within 30 days of the rental period obliges the full payment of costs.

9. Force Majeure:
9.1 Either party holds the right to terminate the agreement after 90 consecutive days of a Force Majeure event.

10. Liability:
10.1 The Hirer assumes responsibility for the product during the rental period.
10.2 Adherence to product usage instructions is mandatory, and the Hirer is liable for any damages incurred.
10.3 Olive Linen is not accountable for accidents during product use.
10.4 It is recommended to secure insurance coverage for potential damages or theft during the rental period.

11. Postponements:
11.1 Postponements are permissible up to 3 months before the original rental period.
11.2 Nomination of new dates must occur within 3 months of the initial postponement.
11.3 Postponing within 3 months may result in the forfeiture of the deposit.

12. Disputes:
12.1 Written notification is required to inform the other party of a dispute.
12.2 If a dispute remains unresolved, either party may request mediation.
12.3 Legal representation costs are the responsibility of the involved parties.

13. General:
13.1 Changes to terms necessitate written agreement.
13.2 Non-enforcement of terms does not waive any rights.
13.3 If any part of this agreement is deemed invalid, the remaining terms remain in force.
13.4 Governed by New Zealand law, usage of our services implies your agreement.
13.5 You and your representatives are presumed to have read and comprehended these terms.